Technical Support

iPay88
Kuala Lumpur, Malaysia

Brief

Job Category: Tech Support

Job Type: Full-time

Salary Range: MYR 3,000 - 6,000

Years of Experience Required: 1 – 4 years

No. of Vacancies: 1

Date Posted: 22 November 2017

Job Description & Requirements

Responsibilities:

We are looking to fill a need to have a highly competent and highly motivated individual in this role.

  • Independently diagnose, troubleshoot, debug and resolve technical and functional issues reported by customers / internal staff.
  • Guide and walking client through solutions for integration between client systems with company solution.
  • Ensure customer satisfaction with resolutions.
  • Answering phone calls, responding to emails and attending conference call with merchants.
  • Escalate and work with Development and Quality Assurance (QA) team to resolve complex support problems.

Requirements:

  • Ability to deal with difficult callers.
  • An ability to assess each customer / employee’s IT knowledge levels.
  • An in depth understanding of the software and equipment your customers / employees are using.
  • Effective communication skills, with good command of English.
  • Good accurate records keeping.
  • Good analytical and problem solving skills.
  • Good interpersonal and customer care skills.
  • Have good understanding of MSSQL, HTML / CSS.
  • Logical thinker.
  • Positive attitude to learn new technologies, responsibility and good team player.
  • Up-to- date technical knowledge.
  • Minimum 1 year of Technical Support Experiences.
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