1. |
What are
the main services provided through
iPay88? |
| |
iPay88
is a Internet Payment Switching
Gateway through credit card, Internet
Banking (or E-Debit) & Electronic
Waller (“E-Wallet”),
developed by Mobile88.Com Sdn. Bhd.
If
you are a website owner who sells
products or services online; or
if you run other kinds of e-commerce
business and would like to offer
a convenient payment for your
buyers, you can apply for our
iPay88 service to help interface
between you and potential buyers.
Using iPay88 you can make online
credit card payment immediately
through our service and when your
buyers pay money through the iPay88
system, the system will return
the money to you.
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| 2. |
What is
iPay88 Link and iPay88 Virtual Terminal? |
| |
Both iPay88 Link and iPay88 Virtual Terminal are
Internet Payment Switching Gateway
Systems. iPay88 System had divided
into 2 systems based on the purpose
of usage. The details of both systems
are :
iPay88 Link is a simple Internet
Payment Switching Gateway system
created for store (or shopping cart)
to connect with directly. Buyers
only have to enter their credit
card / internet banking / e-wallet
details and store only need to send
some details of their transaction
such as unique reference number,
price and description of products.
Click For More detail
iPay88 Virtual Terminal is an Internet
version of the credit card swipe
machines used in stores without
investment in physical terminals.
It provides the best solution for
merchants who manually enter credit
card transaction for mail or phone
orders sales as well as walking
in sales. Click For More detail |
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| 3. |
What credit
cards are accepted and What should
buyers do without credit card? |
| |
Currently, iPay88
accepts two types of credit card:
• MasterCard
• Visa If
buyers do not have any credit
cards, they can use Internet Banking
of the following banks:
• Maybank
• Public Bank
• CIMB Bank
• Alliance Bank
• Hong Leong Bank
• RHB Bank
• Bank Islam
Or through E-Wallet
of:
• Mobile Money
• PosPay |
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| 4. |
How do I get payments
from iPay88 and When? |
| |
When buyers
have paid via iPay88 system, the
system will immediately inform the
status of payment to store (via
online, e-mail and online report)
and then the store can deliver its
products or services to the buyers.
The total
collected income of store (after
deduct the transaction fee) will
be paid back to stores on the 5th
day of the following week, every
week. (If the 5th day falls on Saturday,
Sunday or Public holiday, payment
will be postponed to the next working
day) |
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| 5. |
How secure and trustworthy
is the iPay88 system? |
| |
iPay88 is the same
Online Payment Gateway System currently
provided by many licensed Financial
Institution. For that reason, stores
can be certain of iPay88 security
and database management. Besides,
iPay88 is endorsed by Central Bank
of Malaysia (Bank Negara). |
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| 6. |
What is the advantage
of using iPay88 compared with using
the Bank Payment Gateway? |
| |
The disadvantages
of application with Banks are:
• Deposit
of no less than RM50,000 may required
• Process of application
is complex and long (estimated
at least 2 months)
• Business proposal required
for approval
• Transaction quota may
required
• Selective on merchants
• Integration with one bank
only can use one type of Internet
Payment mode.
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|
| 7. |
Are Foreign Currencies
Supported? |
| |
Currently, iPay88
does not accept foreign currencies.
It only supports Ringgit Malaysia
(RM). iPay88 is going to accept
foreign currencies in future. |
|
| 8. |
How can stores be sure
that iPay88 will pay their income
back to them in allotted time? |
| |
After deciding to
use the iPay88 service, stores will
be sent a Merchant Agreement that
establishes an agreement between
Mobile88.Com Sdn. Bhd. (iPay88 service
owner) and the store itself.
The agreement clearly defines in
detailed and separate articles,
that iPay88 will transfer money
back to stores, defining the allotted
time in which it is to be returned,
plus any other relevant regulations.
If Mobile88.Com Sdn. Bhd. breaches
the contract, stores can sue immediately.
Besides, Mobile88.Com Sdn. Bhd.
is a legally registered company
with a fixed address |
|
| 9. |
How to apply iPay88? |
| |
You can apply
by:
(a) Online Registration: Click Here!
OR
(b) Contact us at +603-9200 5555
OR
(c) Email us at ipay88@mobile88.com
[More
details]
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|
| 10. |
What Fees Can I Expect
to Pay? |
| |
To use iPay88, the
store needs to pay the following
fees:
• One time setup
cost: RM488.00
• Monthly
Maintenance Fee: RM68.00
•
Transaction Fee (Based on type of
Internet Payment option) |
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| 11. |
Can I Sign Up If I Am
Not in Malaysia? |
| |
iPay88 is happy
to provide both Malaysia and Internationally
based stores that integrated with
E-Commerce solution. |
|
| 12. |
Can I Apply iPay88? |
| |
Basically, you can
apply iPay88 if:
• You
own a registered company.
•
Your products or services are not
against Malaysia Government Law. |
|
| 13. |
Do I Need SSL server? |
| |
No, you do
not need an SSL server in order
to integrate your store with iPay88.
All payment transactions take place
on the iPay88 SSL server.
But we encourage store to purchase
SSL certificate to protect the purchase
detail especially product pricing
that transferred from your store
to iPay88 system.
To
get your own SSL certificate, please
CLICK HERE .
|
|
| 14. |
Does iPay88 use SSL encryption? |
| |
Yes |
|
| 15. |
How to integrate my store
with iPay88? |
| |
Kindly refer to
our ePayment Technical Specification
that can be downloaded at main page
under “Download” section. |
|
| 16. |
What Kind of Fraud Protection
Do You Offer? |
| |
As a part of our
service, all orders placed by a
consumer are subjected to an automated
fraud screening routine. This routine
automatically examines each and
every order placed. Suspect orders
are reviewed by a trained member
of our risk management team. These
orders are canceled if they are
fraudulent. If found that the order
is suspected fraud, our risk management
team will contact the store for
further review and action. |
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| 17. |
What products / services
can be sold? |
| |
Your products/services
must be legal for sale in all states,
provinces, and countries where you
accept customers. Please refer to
Products and Services CANNOT be
sold at [webpage of “Products
and Services CANNOT be sold”] |
|
| 18. |
If My Website Without
Shopping Cart, Can I Use iPay88? |
| |
No at the moment
but you can upgrade your website
to become e-commerce website by
purchase WebShaper E-Commerce Solution.
For more detail of WebShaper, please
visit to WebShaper website. |
|
| 19. |
What is 3D-Secure (Verified
by Visa & MasterCard SecureCode)? |
| |
3D-Secure is an
added layer of security feature
offered and soon to be required
by Visa and MasterCard for Internet
Transactions. Verified by Visa is
a 3D-secure system used by Visa
and SecureCode is used by MasterCard. |
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| 20. |
Why is the customer stuck
on the 3D-Secure loading page? |
| |
If the buyer
is stuck on the loading page for
more than five minutes, it has to
do with the issuing bank server.
The issuing bank server may be performing
maintenance or have an outage.
The buyer
should allow 24 hours and try
again and if the issue continues
to contact their bank.
|
|
| 21. |
What is the Buyer's 3D-Secure
password? |
| |
Most issues
must be taken up with the Buyer's
bank. If the buyer does not know
their password, then they will have
to go through the "Forgot Password"
process or contact the issuing bank.
We can not offer a solution to bypass
this step. The
buyer can skip the password, but
this is done by using a different
card to make payment.
Almost every issue with 3D-secure
will be related to the verification.
There should be a "Help"
link on almost every bank's 3D-secure
page. This "Help" link
explains 3D-secure, solutions
to common issues and how to contact
the appropriate bank.
|
|
| 22. |
How to verify the payment
processed by iPay88? |
| |
iPay88 system
is integrated with online reporting
system. You can login to the report
by entering ID and password (provided
by iPay88) at the main page. In
the report, you able to view:
• All
transaction report (include transaction
status)
• Daily sales
• Monthly sales
• Etc.
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