iPay88 only provides the merchant (online retailer) with the ability to process online payments. iPay88 do not own or hold information about the goods/services you have ordered or the delivery status.

If you have a query regarding your order, please Contact the Store remembering to include your transaction information. You should find the online retailer contact details on their website and the store purchase receipt.

1. Why I received email from sales@ipay88.com.my?

You will receive transaction acknowledgement from iPay88 via email when you have made an online transaction successful at iPay88 merchants' store.

2. Why I received email from iPay88@mobile88.com with subject of "[Company Name] - [Product Description] Invoice"?

i.e. "ABC Sdn Bhd - Handbag Invoice"

Because one of the our Merchant requests you to pay them online for your purchase via our service called iPay88 Email Payment.

3. I did not make an online purchase but I've received a confirmation email from iPay88

This may have happened because a legitimate shopper made a mistake when typing their email address, and you have received the purchase confirmation email by mistake, or it could be due to a fraudulent transaction.

Please contact your bank immediately to find out if any unknown transactions have taken place.

4. Why Mobile88.Com is on my billing statement?

iPay88 Sdn Bhd has appointed Mobile88.Com Sdn Bhd as its sole authorized reseller of all iPay88 merchants. If you have a Mobile88.Com or Mobile88.Com Sdn Bhd charged on your statement, it is very likely that you or someone in your household placed an online order with one of our merchants.

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