iPay88 only provides the merchant (online retailer) with the ability to process online payments. iPay88 do not own or hold information about the goods/services you have ordered or the delivery status.

If you have a query regarding your order, please Contact the Store remembering to include your transaction information. You should find the online retailer contact details on their website and the store purchase receipt.

7. When will my order be delivered?

iPay88 is a Payment Service Provider that enables businesses with an online store to accept credit card, Internet Banking and E-Wallet payments securely over the internet. It is the online store’s responsibility to confirm acceptance of your order, the delivery timescales, and to handle any queries you may have relating to the payment and fulfillment of your order. You may check the their delivery policy on the online store's website.

8. I have not received my order

To confirm the delivery timescales for your order, please contact the online store from which you made the purchase. The online store is responsible at all times for any queries relating to the payment and fulfilment of your order. You should find the online store’s contact details displayed on their website, the store purchase receipt, and on the iPay88 transaction confirmation email.

Unfortunately, if you have been unable to contact the online store you have purchased from, please contact us directly for further assistance.

9. I’ve been unable to contact the store what should I do now?

Please contact us directly for further assistance.

10. How do I cancel my order and get a refund?

Please contact the store from which you made the purchase. The store is responsible at all times for any queries relating to the payment and fulfilment of your order. iPay88 only provide stores with the ability to accept card payments securely over the internet. We do not handle the goods and we are not authorised to cancel orders or give refunds.

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