iPay88 only provides the merchant (online retailer) with the ability to process online payments. iPay88 do not own or hold information about the goods/services you have ordered or the delivery status.

If you have a query regarding your order, please Contact the Store remembering to include your transaction information. You should find the online retailer contact details on their website and the store purchase receipt.

11. I’ve not received/saved my confirmation email - can you resend it?

The transaction confirmation email is automatically generated by our system and sent to the email address you entered when making your payment on the online store’s website. We do not save this email and cannot resend it to you.
 

12. I have a general query about my order

Please contact the store from which you made the purchase. If you have already contacted the online store and your query cannot be answered by any of the FAQs, please contact us.

13. Which currencies can I make payment in?

iPay88 is a Payment Service Provider that enables businesses with an online store to accept credit card, Internet Banking (or Online Bank Account Debiting) and E-Wallet payments securely over the internet in Malaysia Ringgit (MYR) except China UnionPay which is processed in Chinese Yuan Renminbi (CNY).

14. I've been billed incorrectly - what do I do?

iPay88 are told the payment amount by the store from which you made the purchase. If the amount is incorrect, please contact the store immediately.

15. What is a Security Code (CVC / CVV2) and where can I find it?

The card security code is a unique three-digit number printed on your credit card.

CONTACT US   |   CORPORATE INFO   |   FAQ   |   DOWNLOAD   |   KNOWLEDGE BASE   |   SHOPPER HELP   |   SITE FEEDBACK

CHARITY   |   SHOPPING CARTS   |   MERCHANT LOGIN   |   PRIVACY   |   TERMS OF USE