iPay88 only provides the merchant (online retailer) with the ability to process online payments. iPay88 do not own or hold information about the goods/services you have ordered or the delivery status.

If you have a query regarding your order, please Contact the Store remembering to include your transaction information. You should find the online retailer contact details on their website and the store purchase receipt.

17. How do I return the goods/services I have purchased and get a refund?

Please contact the store from which you made the purchase. The store is responsible at all times for any queries relating to the payment and fulfilment of your order. Their contact details should be displayed on their website, the store purchase receipt and on the transaction confirmation email.

As a Payment Service Provider we only provide stores with the ability to accept card payments securely over the internet. We do not handle the goods and we are not authorised to cancel orders or give refunds.

18. My query can't be answered by any of the FAQs - now what do I do?

In the first instance, please contact the online store that you have ordered from, as they are responsible at all times for any queries relating to the payment and fulfilment of your order.

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