Merchant Relationship Executive

Kuala Lumpur, Malaysia


Job Category: Sales & Business Development

Job Type: Full-time

Salary Range: MYR 3,000 - 8,000

Years of Experience Required: 1 – 4 years

No. of Vacancies: 1

Date Posted: 20 Feb 2017

Job Description & Requirements


  • Identify and assess customers’ needs to achieve satisfaction;
  • Build sustainable relationships of trust through open and interactive communication;
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution;
  • Make initial customer contact through visits or calls and identify each potential customer’s needs;
  • Provide & propose updated information about iPay88 new products and services;
  • Formulate business proposals according to customers’ business needs;
  • Achieve sales KPI given by superior or management;
  • Involve and manage special task that will be assigned from time to time;
  • Take the extra mile to engage customers.


  • Candidates must possess at least a Higher Secondary/STPM/ “A” Level/Pre-U, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Business Studies, Marketing, Management, E-commerce or equivalent;
  • Preferably with working experience with E-Commerce industry;
  • Preferably working experience in customer services, sales or E-Commerce;
  • Fresh Graduates is welcome to apply;
  • Good working knowledge of MS office (word, excel, PowerPoint);
  • Ability to speak in English, Bahasa Malaysia, and Mandarin is a MUST;
  • Good interpersonal and communication skills;
  • Good working knowledge for Sales Force will be an advantage;
  • Own personal transport;
  • Be able to multi-task, work independently under minimum supervision, and a team player.