Operations Executive

Roles and Responsibilities:

• Attend to merchants’ and customers’ enquiries and complaints via ticketing and calls.
• Process merchants’ account activation, termination, and merchants’ profile maintenance.
• Follow up on merchant and customer escalation cases until case closure.
• Address all financial provider inquiries and complaints on behalf of customers.
• Provide merchants with bank schedules and unscheduled maintenance notices.

Requirements:

• Possess a Diploma / Advanced / Higher / Graduate Diploma.
• Experience in administration, operation, and customer support fields.
• Ability to multitask and solve problems independently.
• Knowledge of the E-Commerce industry.
• Proficient in Microsoft Office.
• Proficient in English (both spoken and written).
• Minimum of 2 years of working experience in the related field.